Chat.com Help FAQ

  1. What are the system requirements for Chat.com?
    Your system must have Flash player version 11 or higher. Click here to download and install the latest version of Flash.
  2. Why do I see an empty white / gray screen or a blank gray button and nothing else as soon as I log in?
    The most common cause for this is a corrupted Flash cache in your web browser. Please follow the easy steps below to fix this problem.

    a) Go to the Flash cookie clearing page by clicking here, and then click on the "Delete All Sites" button.The most common cause is a corrupted Flash cache in your web browser. Please follow the easy steps below to fix this problem.

    b) Clear your web browser's cache and delete temporary internet files. The following are links to instructions on how to clear the cache of most popular web browsers: Chrome, Firefox, Internet Explorer, Safari, Opera.The most common cause is a corrupted Flash cache in your web browser. Please follow the easy steps below to fix this problem.

    c) Close all broser windows, open a new window, and you should now be able to login to the chat.The most common cause is a corrupted Flash cache in your web browser. Please follow the easy steps below to fix this problem.

    d) If you are still unable to log in, please try using a different web browser. Here are links to download most popular web browsers: Chrome, Firefox, Internet Explorer, Safari, Opera. The most common cause is a corrupted Flash cache in your web browser. Please follow the easy steps below to fix this problem.

    e) If using another web browser does not help, it is most likely that your Flash plugin has crashed, and you will need to reboot your computer.
  3. When I enter, I see Allow / Deny buttons asking for webcam permission, but I can't click on them. What do I do?
    There is a bug in some web browsers making the Allow and Deny button on the Flash player asking for webcam permissions difficult to click. If you click on either Allow or Deny a few times, it will eventually work. To prevent this from happening in the future, click on Cam Settings link and check the "Remember" box and then the "Close" button to remember your choice. After this, you will not see the webcam permissions dialog box again after logging in.
  4. When I try to log in I get an error that says, "Enable cookies and set the correct time". What do I do?
    That error means your browser cookies are disabled or the time on your computer's clock is not set correctly. Cookies are enabled in the web browser's privacy settings and in most devices you can click on the clock to change the time. If you continue to get this error after enabling cookies and making sure your time is set correctly, please try using a different web browser. Here are links to download most popular web browsers: Chrome, Firefox, Internet Explorer, Safari, Opera.
  5. Why does a gray screen with an "Enter Video Chat" button suddenly appear while I am logged in?
    When you see a large "Enter Video Chat" button appear while you are logged in, it means that you have lost connection to the chat. This can result from our server being restarted or a very slow Internet connection on your end caused by your provider or a loss of WiFi signal. If this happens, you should wait a few seconds and click on "Enter Video Chat" to return to the chat. If you are unable to enter the chat, make sure you are connected to the Internet, refresh the page in your web browser, and try logging back into the chat. If you are unable to log in, try selecting another room and logging in again. If you are unable to log into any room, it is most likely that you have lost your Internet connection or all our servers are down at the same time (a highly unlikely scenario).
  6. Why do I see a large red "Start Video Chat" button which redirects me to another site?
    You are either blocked from the site, or Chat.com is not available in your area.
  7. If I am blocked, why was I blocked, and how do I request to be unblocked?
    In most cases you would be blocked for opening too many accounts, being kicked too many times for rule violations, or if your ISP accedentally gives you a previously blocked IP address. Most blocks are removed automatically after 30 days unless the block was placed for a major rule violation. If you are a VIP member, please click on the VIP Access link to unblock your account immediately. If you are not a VIP member and would like to become one, please add 270 Tokens to your account.
  8. My webcam does not work, what can I do?
    Click on the "Cam Settings" link below your webcam to make sure you have authorized access to chat application. If you have authorized access, please test your webcam to make sure it works outside of the chat or on other similar sites.
  9. I am logged in, but I can't see any webcams and my user list is empty. What can I do?
    You have most likely lost your connection. To reconnect without having to relog, Click on the "Reconnect" button with the lightning symbol on it next to the search box at top right. If that does not fix it, please make sure the search box is empty, and all the gender filter checkboxes are checked. You can also try changing rooms. If everything fails, then click on  Logout  and log in again. If after relogging, you still can't see any users in any of the rooms, please contact us to report an outage.
  10. I can no longer see the chat input box, and can't send messages. How do I fix this?
    This happens because you accidentally zoomed in your browser. To fix this press the Ctrl/Command - (minus sign) buttons together to zoom out until you see the chat input box again.
  11. When I click on a link to accept a private chat invite nothing happens. What do I do?
    If you can accept private chats from some users but not others, it usually means the users whose requests you cannot accept have a very slow Internet connection on their end or have lost their connection completely. If you cannot accept a private chat request from anyone, it is most likely caused by a very slow Internet connection on your end. First you should always try clicking on the "Reconnect" button (blue lightning at top right) to refresh your connection. If that doesn't help, try logging out and then log back in after a few seconds. If you are still unable to accept any private chats, sometimes your Internet connection can be slowed down by your ISP or multiple computers streaming video at the same time. If you are on a wireless connection, you could also experience a slower connection because of interference or distance from your router. If the problem persists, please contact us.
  12. Why is there a lag on some user webcams and text chat?
    First you should always try clicking on the "Reconnect" button (blue lightning at top right) to refresh your connection. If the lag persists, sometimes your Internet connection can be slowed down by your ISP or multiple computers streaming video at the same time. If you are on a wireless connection, you could also experience more lag because of interference or distance from your router. If the lag persists, please contact us.
  13. When do I need to become a VIP member to broadcast my webcam?
    If you are a male user who has been a member for 30 days or more, you are asked to become a VIP member or maintain a minimum of 270 Tokens in your account to continue broadcasting your webcam. If you do not become a VIP member, you can continue using Chat.com for as long as you like without broadcasting your webcam.
  14. Can I use your site on my iPhone or iPad?
    Yes. You can use Chat.com on your iPhone, iPad, or iPod by installing the Photon app from iTunes or the App Store. You will be able to use all site features except broadcasting your webcam, since Flash does not have support for controlling webcams on mobile devices. Click here for more information on how to add full Flash support to Apple mobile devices.
  15. Can I use your site on Android powered phones or tablets?
    Yes. You can use Chat.com on any Android powered device, since Android fully supports Flash. You will be able to use all site features except broadcasting your webcam, since Flash does not have support for controlling webcams on mobile devices.
  16. How do I close and delete my account?
    To close your account, please click on the Close link at the bottom of the "My Account" page.